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Thursday, August 29, 2019

Welcoming New Employees To The Organization


Not all employees undergo a proper joining procedure before they start working. Most of them usually undergo formalities like computer allocation and overview through the company policies, bank account, income tax, and insurance-related formalities. But, Pre-boarding and Onboarding processes are very advantageous. This is how
PRE-BOARDING
Pre-boarding is a process that is after the candidate accepts the employment offer and before their joining day. This helps save a lot of time of the employees and gets them working right on the first day itself. Thus, pre-boarding is nothing but simply preponing the process before the employee’s joining date.
A  better idea is to manage the pre-boarding activities and make it a feel good affair are as follows.
  1. Inform the employee and the team through a welcome mail
  2. Ask the employee to come before the joining date for a complete tour of the office and familiarity with the working environment and colleagues
  3. Have an introductory session in a casual setting like lunch meet of the employee with the colleagues.
  4. Connect with the employee from the very beginning and make them feel comfortable. Ask them to be free to ask any queries they have or doubts in mind if any.
If you think from the employees perspective it’s a very important day for the employee as well as it is a major decision for the employee. At times employee wouldn’t immediately accept an offer because of the uncertainties related to leaving the previous job or not and the new role as well as the new company environment suitability.
Even though onboarding is one of the most vital parts of an employee’s inclusion in the team, doing the whole process before the joining date is a good idea. Get the paperwork done all before the joining and keep up the hype of the hiring process till the joining day.
Well, the end result -your employee is on the job on the very same day.

*Sourced from the Internet


Wednesday, August 21, 2019

Looking For A Customer Support Job – Here’s What You Need To Know


With the competition increasing by every passing day, customer support is gaining utmost preference with companies. Gone are the days when brands, companies, and services did not pay much heed to customer complaints. In the age of social media and viral media, one customer complaint can affect the bottom line badly. A customer today is the heart of every company’s sales strategy. If the customer is happy it works wonders in spreading the word about the product or service and enhances the company’s ratings as well. So, the idea is to keep the customer happy through prompt and quality customer service to increase word of mouth and brand loyalty too.
Well, that’s the reason why the job market is brimming with jobs in customer support. Though, to excel in the field you need to possess certain soft skills like Patience, empathy, friendly nature, positivity besides communication skills of course. Apparently, like any other job even customer support isn’t a cakewalk. You need to deal with people from various parts of the country, with different moods and personalities. There could be people who do not talk politely, are rude, might scream as well. So, deal with all this, you need to have a lot of patience and a calm state of mind. In the end, you need to be the problem solver for the customer and make him/ her feel satisfied with the offered solutions.
So, if you are looking for a job in customer support as a fresher your the resume needs to answer the question around why you think you are a perfect fit for the job and highlight those traits. Well, if you are already experienced, just summarize your experience that includes your job responsibilities and accomplishments.
Prepare well for the interview. Always consider every interview you attend to be the first of your life, have that thirst to crack it. Neither being overconfident nor underestimating the company you attend the interview for is going to help. Be grounded, do full research about the company and be prepared with a story about how you can be the customer support professional they are looking for. You may keep a few examples ready to share where you have helped a customer around problem-solving and made them smile at the end of the conversation.
If you have what it takes to be a customer support team player, nothing will stop you from excelling in this field. All the best and happy working.



*Sourced from the Internet


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Tuesday, August 20, 2019

Seeking A Sales Job? Here Are A Few Tips

A sales job is the best option for people who are outgoing, motivated, and result oriented. The entry barrier is low and the potential to earn high is great. Well, the first thing you need to do if you are looking out for a career in sales you need be smart enough to crack the interviews.

Though, a highly challenging and target oriented area, sales provides a lot of benefits as well. Primarily, as the approach is target oriented, the simple mathematics is that more you sell, the more you earn. Now in a sales job, you don’t have to be stuck to one industry. The opportunities are limitless in this field and you only have to know how to close. Sales also offers huge opportunities to meet and network and for the social this a pro. The career is exciting without surprises in store to a large extent. You know about the targets you have to achieve and also what to do to achieve them. Luck does play some part but that’s for everyone ain’t it?
Target oriented job does bring along high stress levels also in case you are not able to meet the requirements or are running out to time. Again, this is not because of an individual’s talent, it could be that some companies just can’t succeed due to reasons like high pricing, better competitors or lack of interest from the buyer due to any reason known to the buyers.
This only highlights the point that while looking out for a sales job, the need to research the details about the company becomes very important. A few other points you need to keep into mind if you think you are the made to sell, are as follows –

Sales requires hard work not just smart work. This is one job where you need to do it every day, look for potential clients and try to close them as well. Another vital point is to be wary of the customer’s needs. Put yourself in the customer’s shoes and find out what is that the customer is looking out for and in what budget. 

The objective doesn’t have to be only to get the customer’s money. Selling hard is okay, but equally important is selling right. Ethics and morals will take you a long way in this profession and will gain you loyal customers and help you gain more through word of mouth as well.

Well, when you are starting your career in sales, finding the right job also matters. As mentioned before at times it’s not about the capabilities of the individual but products/services of some companies just don’t sell. 

Hence, it is advisable that you target companies that are successful. Do research about the company, its competitors and target audience before you go for an interview. Last but not the least, look for a work area of your interest. If it interest you is when you can excel.

Well, working in sales can be taxing but stay motivated but reminding yourself about the pros of it, that’s when you can succeed in sales.



*Sourced from the Internet



Monday, August 12, 2019

How To Find The Right Culture Fit For Your Organization


Hiring the apt candidate is like fishing out a pearl from the ocean. You have the task of choosing that one candidate who suits the culture of the organization perfectly in comparison to all others. But, finding that one isn’t a cakewalk. Asking smart questions and candidates answering them smartly is not that difficult unless the questions revolve around finding a misfit for the organization.
Even the meaning of culture fit is at times conveniently interpreted as in someone who has the same background as others in the organization. This kind of approach could leave scope for the inclination to a particular candidate during the assessment.
At times, with an objective of asking appropriate questions the recruiters, try to dig on the internet for popular questions around the topic. Even though these questions are good to ask, they apparently don’t get you near to the answers rather information you want to know about the particular candidate.  
To pick the right fit for the candidate, you need to identify if the candidates do have the values that your company also believes in and how they can blend it into the work they are going to do in your organization. Hence, taking help of internet would not help. To ask relevant questions that help you pick the right candidate for your the organization, you have to understand not only the values of your company and try to rephrase the questions for the candidate in order to get answers that help. Also, another point that you need to take into account is that at times candidates are not able to use the proper words or phrases to convey what they feel exactly.
Ask them questions about problem-solving done by them for the organization they have been working with or have worked with and how they instilled their values into their work habits. It’s apparently not just about the relevant qualification of the candidate and even if you have a team from various departments to pop questions around the culture it is absolutely alright.
Well, today most recruiters do consider culture fit as a vital criteria for hiring a candidate and that it only adds-on towards adding the most desirable and valuable asset to the organization.

*Sourced from the Internet