With
the competition increasing by every passing day, customer support is
gaining utmost preference with companies. Gone are the days when
brands, companies, and services did not pay much heed to customer
complaints. In the age of social media and viral media, one customer
complaint can affect the bottom line badly. A customer today is the
heart of every company’s sales strategy. If the customer is happy
it works wonders in spreading the word about the product or service
and enhances the company’s ratings as well. So, the idea is to keep
the customer happy through prompt and quality customer service to
increase word of mouth and brand loyalty too.
Well,
that’s the reason why the job market is brimming with jobs in
customer support. Though, to excel in the field you need to possess
certain soft skills like Patience, empathy, friendly nature,
positivity besides communication skills of course. Apparently, like
any other job even customer support isn’t a cakewalk. You need to
deal with people from various parts of the country, with different
moods and personalities. There could be people who do not talk
politely, are rude, might scream as well. So, deal with all this, you
need to have a lot of patience and a calm state of mind. In the end,
you need to be the problem solver for the customer and make him/ her
feel satisfied with the offered solutions.
So,
if you are looking for a job in customer support as a fresher your the resume needs to answer the question around why you think you are a
perfect fit for the job and highlight those traits. Well, if you are
already experienced, just summarize your experience that includes
your job responsibilities and accomplishments.
Prepare
well for the interview. Always consider every interview you attend to
be the first of your life, have that thirst to crack it. Neither
being overconfident nor underestimating the company you attend the
interview for is going to help. Be grounded, do full research about
the company and be prepared with a story about how you can be the
customer support professional they are looking for. You may keep a
few examples ready to share where you have helped a customer around
problem-solving and made them smile at the end of the conversation.
If
you have what it takes to be a customer support team player, nothing
will stop you from excelling in this field. All the best and happy
working.
*Sourced from the Internet
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