Job Openings for L1 Service Desk / Helpdesk analyst in Bangalore

Key Responsibilities

• First level call handling for all end user support issues (through email or calls or chat/IM sessions)
• Call Logging ,Ticket Logging and Tracking
• Assigning the severity level to each Ticket
• Assigning the ticket to the respective discipline
• Ticket / Call Closure
• First Level Problem Resolution
• Call back to clarify issues or confirm closures
• Hardware diagnosis using remote access tools (Teamviewer or equivalent to be provided by Cypress)
• Basics of desktop troubleshooting. Operating system, office applications etc..
• Desktop Apps installation
• MS Office Trouble shooting / mail box configuration
• Antivirus updates
• OS trouble Shooting (Linux, Unix, and flavors of Windows)
• OS Critical Patch Updates (Linux, Unix, and flavors of Windows)
• Proactively collaborate with customer and encourage participation in NPS
• Educate customers with corporate SLA
• Application support teams need to have reasonable level of proficiency in SQL, Unix/C and Java to enable proper trouble shooting and problem solving.

More info on opening from http://www.vhire4u.com/job-description-feb-l1-service-desk.html