Job Openings for Technical Support Manager in Bangalore

Skills

• Should have good communication skills (both written and oral) and interpersonal skills
• Must be professional, articulate and able to achieve goals with moderate supervision
• Demonstrated experience working on critical customer facing systems and issues
• Experience in developing support processes and procedures in a software product or technology services company
• Knowledge of .NET Framework and Share-point desirable

Key Responsibilities

• You will be a technical champion who can work at the code level to help our customers with their high-end, enterprise level customer integrations of our products
• This fast-paced, demanding environment requires multi-tasking and a detail-oriented personality who enjoys working with international customers resolving their issues Analyze problems by using analysis, source code, and other sophisticated debugging tools and develop solutions to meet customer needs; may involve writing custom code Participate in meetings to share knowledge with other engineers and develop efficient customer solutions Oversee team providing support to end users, lead operational planning and project, manage the deployment, monitoring, maintenance, development, upgrade, and support of various .Net Applications
• Maintain support processes and procedures for both customers and partners
• Be responsible for closure of all cases within customer service level agreement constraints
• Apply technical knowledge for the purpose of managing case escalations
• Established and maintain measurements to manage customer satisfaction levels
• Manage a decentralized onsite technical support members
• Direct and assign work within the support services function
• Establish standards for measuring the performance of the team and individuals delivering technical support.
• Coach and mentor support specialists to develop their skills and knowledge Should be able to handle the Team.
• Collaborate with development staff to ensure quality assurance in design of new products Supervise the daily activates of the support services team
• Manage routine communications with customers and partners for the support team
• Accept escalations and manage customer communications at the first escalation point
• This position reports into the Operations Director

More info on opening from http://www.vhire4u.com/job-description-mar-tsm.html

Job Openings for Engagement Manager in Bangalore

Skills

• Should have good communication skills (both written and oral) and interpersonal skills
• Should have experience in Pre Sales
• Should have experience in Indian Market as well as Internation Market
• Should have IT Solution Experience

Key Responsibilities

• Increase Customer Satisfaction & Stickiness so that we can increase Average Yearly revenues from Each Customer and also create drag revenues for subsequent years growth Improve Customer Satisfaction (A satisfied customer is the best salesperson.
• Opportunities arising via references have better closure rates)
• Become a Trusted Productivity Advisor to the client
• Ensure customer is using our product and can provide drag revenue in subsequent years
• Increase the Average per year revenue from every Customer Improve the customers' lock-in / Stickiness to Company Create Entry Barrier for Competition)
• Create a feel good factor about Company (Not just a product company but getting into end-to-end productivity improvement)
• Propagate messaging of Whats' New in Company and how is it relevant to each of the customer
• Become Eyes and Ears of the company and help with roadmap
• Deep engagement with clients' technical and management team
• Customer Satisfaction
• Renewal of AMC
• Customer Case Study
• Start the relationship with the objective of becoming Trusted Advisor to the client
• Work closely with the customer to ensure that first process is on-boarded smoothly and becomes a reference within clients' organization
• During the process as and when Gaps are identified, try to position our services (training, consulting, )
• Should connect-up with every customer atleast once every month (More connect-points during the first 3 months)
• Once a sales opportunity is identified, will hand-over the same to the concerned sales account manager
• Create multiple connect points within the Organization (avoid high dependency on single connect point)

More info on opening from http://www.vhire4u.com/job-description-mar-em.html

Job Openings for Business Development Manager in Bangalore

Skills

• 5+ years of Business Development experience with at least 2-3 years of experience in an IT/Product company for US Regions
• Excellent Communication Skills
• Strong interpersonal relationship skills
• Experience in having handled Resellers Network/International Customers a plus
• Should be willing to work in the US time zone assigned
• Should be willing to travel abroad
• Knowledge of CRM will be an added advantage

Key Responsibilities

• Responsible for developing, overseeing, and managing customers/ assigned partner across assigned territory
• The position will also require getting new clients/customers and actively participating the entire sales cycle
• Responsible for building, sustaining and growing a productive working, and revenue generating, relationship with the
• assigned Customers Partners
• Develop periodical sales plans, forecasts and reports
• To achieve the set target month after month
• Have a healthy pipeline of prospects

More info on opening from http://www.vhire4u.com/job-description-mar-bdm.html

Business Development Manager, APAC region

Location : Gurgaon
Type : Permanent
No. of Openings : 1
Experience : 8 - 11 yrs
Salary : As Per Company Standards
Education : Min. 16 yrs Full Time


Skills

* 8 years to 11 years of functional or industry experience – preferably in International Business development
* Strong and in-depth telecom domain exposure preferably on either or more (2G/3G Core, RAN, mobile VAS, Wire line networks, OSS/BSS)

Key Responsibilities

* Ability to scan business / customer environments and sense opportunities / threats – and develop actions plans. In particular the ability to “sense” right & suitable opportunities
* Ability to own the delivery of customer proposals against the RFPs and interface with different stakeholders (internal & external) to accomplish proposal submissions as per customer

expectations & within the given time frame
* He should have experience in System Integration as well as services / solution selling experience


Other Attributes

* Extremely strong Written & verbal communication skills
* Should be willing to travel as per business needs.

For more information and apply for job visit: VHIRE4U : Placement Services

Job openings for QA Manager in Pune

Location : Pune
Type : Permanent
No. of Openings : 1
Experience : 8 - 10 years
Salary : As Per Company Standards
Education : BE, Btech, ME, Mtech, MCA


Skills

*8-10 years of QA Expertise
* Front-Office Equity a must
* Automation Testing a must
* Strong leadership, organized, thoroughness, resistance to pressure, commit to deadline, think out of the box, capable to go beyond what is written in the test cases, to enrich them, challenge them if needed.

Key Responsibilities

* Back-Office Equity
* Back-Office F&O
* Performance Testing

Other Attributes

* Good communication skills

To apply for job visit our website :VHIRE4U: Recruitment Services

Job opening for Manager - IT Infrastructure

Manager - IT Infrastructureure

Location : Mumbai
Type : Permanent
No. of Openings : 1
Experience : 10 + years
Salary : Around 12 L
Education : Minimum 16 yrs full time

Skills

* Someone from either a software company background or from a IT service provider.
* Someone who has handled tickets, Networks, Administrations, Servers etc. Has handled a workforce of 300-400

Key Responsibilities

* Key requirements would be to man the IT infrastructure, network and look after IT security.
* Infrastructure Scalability to support increasing business volumes.



To apply for the job visit : VHIRE4U : Placement Services

Job opening for PMO / Quality Manager

Location : Mumbai
Type : Permanent
No. of Openings : 1
Experience : 10 - 14 years
Salary : 18 to 20 lakhs
Education : Minimum 16 yrs full time.



Skills
* PMP Certified
* Has being part of processes and projects in his organisation
OR
* Initially was involved in processes and projects and subsequently shifted to Quality Dept.

Key Responsibilities

* Setting Up of Processes, Creting a Process Vision, policies &implementing the same.

Other Attributes

* Good communication & preferrable Mumbai candidates

To apply for Job visit VHIRE4U - Recruitment Service