Recruitment Marketplace – The Scenario Today

Today’s India is different than it used to be before liberalization let to the opening of the business gateway to India for businesses across the world. Present job market is loaded with job opportunities and particularly for the talented ones have umpteen opportunities to choose from. As far as the employers are concerned, there’s competition here too and therefore to get the best fits on board smart and powerful recruitment strategies are needed to be put in place. To work upon these strategies first of all we need to do some ground work and one of them is to get the recruitment marketplace facts right in the first place.

More hirers, less seekers

The business marketplace has abundant opportunities for the talented bunch but the seekers are nowhere to be seen. In a nutshell there are jobs but people wanting to switch are not many. Particularly the talented bunch, are hard to find. If we go by the hiring statistics over 75% employers finding it most challenging to hire talented or quality staff. Additionally the hire time is on the rise. In 2018, it took a month for a hire, was 20% more time compared to 2017.

Beyond Job Descriptions

If you think just a job description is enough for the job to garner the eyeballs of your potential candidate then you need to rethink. You need to give them more, more about your company, organization or brand, more information around your company culture and your products or business before applying for it. Surveys and studies say over 80% look for reviews these days before they apply to the company. Over half of the applicants follow this drill, apparently.

Matter of Choice

Like you are seeking the perfect fit for the job role, they are seeking the perfect place, job role and incentives. Specifically talented professionals get many offers and therefore the choice is more likely theirs than that of employers. So, if you are looking for a talented professional you have to have an edge above the others to get them choose you.

First Come First Serve

The marketplace is hot and the availability is sparse. So, you need to be fast to get the best pick. If you are not there when they are then the others will get the cake, that’s the scenario. So acting at speed is crucial to get the top picks. Hence, professional are looking out for faster ways to screen through the quality professionals so as to not miss the boat.

Well, this only implies that the task for employers is much more exhaustive then it used to be in the earlier times specifically when it’s about acquiring quality talent from the competitive marketplace and hence smart and powerful recruitment strategies are the need of the hour.

Looking For A Career In Customer Support – Here Are A Few Tips

If you are a social person customer support is a good career alternative for you. Well, if you still ain’t sure then just read on to find out how a career in customer support could actually be rewarding on a greater level. Here’s how –

Problem Solving – Customers come to support with problems and expectation of those being resolved at the earliest. Working in customer support the biggest or best benefit is that with time you’ll grow into a problem solver. Be it easy or tough issues, you’ll learn to find a way out in calmly.

Learn to be Empathetic – As you need to deal with a variety of different customers in support from the calm and quiet ones to the loud and combative ones, you will over a period develop abilities of staying calm and patient and the knack to solve problems while building rapports with your customers. By passage of time you will evolve into an empathetic person and a problem solver.

Broaden your horizons – Working with customers will help you understand the customer psychology well and you can later on even broaden your working horizons into areas of sales and marketing because of your understanding of the product as well as the customer could help you reach out to them and get the deal closed.

Networking – You will up your networking skills also because as a support you might not have all the answers to questions of customers. To answer those you aren’t really aware of you need to contact other people inside the organization and that’s when you get into networking and enhancing the same over a period of time. This network could help you explore new opportunities of growth and development in your profession.

Well, irrespective of whether you are looking out for a full-fledged career in customer support, it will definitely give you lessons that are valuable on a personal as well as professional level through your life.

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Questions That Are A Strict No In Job Interviews – A Short Overview

All though job interviews are taken by smart people who have a list of questions to be asked or a test already in place before the interview takes place a good idea is to be aware of certain questions are a strict no as far as job interviews go due to reasons like them falling under the category of being unlawful. Particularly international laws are very stringent compared to India and if you are hiring form the east or while in east, you need to be vary of them because they could land you into a soupy lawsuits that could blow a very big hole into your pocket or even get you behind the bars.

Some of the unlawful questions on the international circuit include the following. Some of them have been asked by many recruiters in their interviews in India. Check the list out -

1. Are you married
2. How old are you
3. Are you gay
4. Do you plan to have children
5. When did you complete your graduation
6. Which country do you belong to
7. Do you know English. Is it your first Language
8. What is your birth place
9. What is your height
10. Do you have any kind of disabilities

Though, there are many more questions that belong to the list, the aforementioned list is just few of them which are still commonly asked in interviews even though they shouldn’t be. Having said that, for people living in India the laws aren’t that stringent and the recruiters could easily do away with asking these questions. Still, ideally it would be good to know about the questions that are illegal in interviews and abide to not asking them as well to set good recruitment standards for your firm or organization.

*Sourced from Internet

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A Worthwhile Recruiter Brand - Are You?

Building an employer brand that is strong is much more important nowadays that too when companies are putting all their concentration to increase their visibility online and followers, tweets, shares and likes are known to be of utmost importance. As per reports companies having a strong employer brands tend to reduce their hiring cost by over 43% on a long run. Another study by CEB has revealed that a strong EVP could raise the hire quality by 9% as well as the applicant base by over 54%.

These days the question of EVP development is a common in all board discussions in organizations and companies. This has been useful to some extent but on the flip side has given rise to lot of confusion and complexities around the employer brand creation. Apparently, employers who think that EVP is something that needs to be created then they are treading the wrong path for sure. The fact is that employee proposition always exists in an organization naturally enough so trying to create one could actually backfire and lead to a disconnect within the employees who are adjusted to the natural EVP.

Again trying to portray yourself differently than what you are as an organization also does not work well or help. Instead if you portray the organizations culture as it is, it could help rather. It’s not about being creative but it’s about being true.

Many organizations do not consider EVP much because they think that it could involve a high budget or finances. Apparently, it ain’t and it’s not even a very time taking process and its there in every organization. The only thing that needs to be done is to bring it to life or activate it in a way that there is optimum employee / target audience engagement.

Well, EVP is about staying away from the myths like the ones mentioned above because they do affect the brand negatively and fostering your EVP without much of a spend or money spend. You could choose your methods like surveys or meetings but the tip of the ice berg is being honest and communicate with your employees honestly.

*sourced from Internet

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Making Cold Calls That Work

Many of the recruiters are really comfortable with cold calling, but ask the sales reps because what they do is the real kind of cold calling. Recruiters, on the other hand, are providing opportunities to the callers and are not exactly wasting the time of their target audiences. So, firstly every recruiter should be feeling confident about calling their potential candidate and not apologizing them for their time. Let’s take a run through some of the tips on making cold calls that work –

KEEP IT SHORT AND TO THE POINT – Ya, who has the time to go through lengthy emails that too during work hours. So, if you are sending a mail or call, keep it short. Highlight only the points that are important from the candidate as well as recruiters point of view. The reason behind the communication (their good profile), an awesome opportunity and why they need to talk to you (great company, great opportunity, great perks)

GARNER EYE BALLS – Always highlight what they are going to get, like opportunities, career growth, work environment, flexibilities, perks and more. Be to the point and clear also when making a cold call and then ask for a suitable time to talk.

GIVE IMPORTANCE– Everyone likes to hear about themselves anyways, and when it comes to recruiting it’s even more. So, the idea is to make them feel important. If it’s an email then have an attractive headline, and if it’s a call then talk to them while referring them as you and ask them for their time if they are interested.

CALLING IS BETTER – Though emails do work for some people, calling on a direct number is always a great idea more so if the candidate seems to be a high potential one. Though it might surprise many, for many recruiters it has worked effectively. When it comes to India, particularly, calling works better always because it’s direct, one on one and immediate.

In a nutshell, these days technology has already eliminated many barriers of communication, making it faster, easier and convenient – be it active or passive. But, all it boils down to is the way you craft your communication because in the end communication is the key.

*Sourced from the Internet

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Welcoming New Employees To The Organization

Not all employees undergo a proper joining procedure before they start working. Most of them usually undergo formalities like computer allocation and overview through the company policies, bank account, income tax, and insurance-related formalities. But, Pre-boarding and Onboarding processes are very advantageous. This is how

PRE-BOARDING

Pre-boarding is a process that is after the candidate accepts the employment offer and before their joining day. This helps save a lot of time of the employees and gets them working right on the first day itself. Thus, pre-boarding is nothing but simply preponing the process before the employee’s joining date.

A  better idea is to manage the pre-boarding activities and make it a feel good affair are as follows.

1. Inform the employee and the team through a welcome mail
2. Ask the employee to come before the joining date for a complete tour of the office and familiarity with the working environment and colleagues
3. Have an introductory session in a casual setting like lunch meet of the employee with the colleagues.
4. Connect with the employee from the very beginning and make them feel comfortable. Ask them to be free to ask any queries they have or doubts in mind if any.

If you think from the employees perspective it’s a very important day for the employee as well as it is a major decision for the employee. At times employee wouldn’t immediately accept an offer because of the uncertainties related to leaving the previous job or not and the new role as well as the new company environment suitability.

Even though onboarding is one of the most vital parts of an employee’s inclusion in the team, doing the whole process before the joining date is a good idea. Get the paperwork done all before the joining and keep up the hype of the hiring process till the joining day.

Well, the end result -your employee is on the job on the very same day.

*Sourced from the Internet

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Looking For A Customer Support Job – Here’s What You Need To Know

With the competition increasing by every passing day, customer support is gaining utmost preference with companies. Gone are the days when brands, companies, and services did not pay much heed to customer complaints. In the age of social media and viral media, one customer complaint can affect the bottom line badly. A customer today is the heart of every company’s sales strategy. If the customer is happy it works wonders in spreading the word about the product or service and enhances the company’s ratings as well. So, the idea is to keep the customer happy through prompt and quality customer service to increase word of mouth and brand loyalty too.

Well, that’s the reason why the job market is brimming with jobs in customer support. Though, to excel in the field you need to possess certain soft skills like Patience, empathy, friendly nature, positivity besides communication skills of course. Apparently, like any other job even customer support isn’t a cakewalk. You need to deal with people from various parts of the country, with different moods and personalities. There could be people who do not talk politely, are rude, might scream as well. So, deal with all this, you need to have a lot of patience and a calm state of mind. In the end, you need to be the problem solver for the customer and make him/ her feel satisfied with the offered solutions.

So, if you are looking for a job in customer support as a fresher your the resume needs to answer the question around why you think you are a perfect fit for the job and highlight those traits. Well, if you are already experienced, just summarize your experience that includes your job responsibilities and accomplishments.

Prepare well for the interview. Always consider every interview you attend to be the first of your life, have that thirst to crack it. Neither being overconfident nor underestimating the company you attend the interview for is going to help. Be grounded, do full research about the company and be prepared with a story about how you can be the customer support professional they are looking for. You may keep a few examples ready to share where you have helped a customer around problem-solving and made them smile at the end of the conversation.

If you have what it takes to be a customer support team player, nothing will stop you from excelling in this field. All the best and happy working.

*Sourced from the Internet


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Seeking A Sales Job? Here Are A Few Tips

A sales job is the best option for people who are outgoing, motivated, and result oriented. The entry barrier is low and the potential to earn high is great. Well, the first thing you need to do if you are looking out for a career in sales you need be smart enough to crack the interviews.

Though, a highly challenging and target oriented area, sales provides a lot of benefits as well. Primarily, as the approach is target oriented, the simple mathematics is that more you sell, the more you earn. Now in a sales job, you don’t have to be stuck to one industry. The opportunities are limitless in this field and you only have to know how to close. Sales also offers huge opportunities to meet and network and for the social this a pro. The career is exciting without surprises in store to a large extent. You know about the targets you have to achieve and also what to do to achieve them. Luck does play some part but that’s for everyone ain’t it?

Target oriented job does bring along high stress levels also in case you are not able to meet the requirements or are running out to time. Again, this is not because of an individual’s talent, it could be that some companies just can’t succeed due to reasons like high pricing, better competitors or lack of interest from the buyer due to any reason known to the buyers.

This only highlights the point that while looking out for a sales job, the need to research the details about the company becomes very important. A few other points you need to keep into mind if you think you are the made to sell, are as follows –

Sales requires hard work not just smart work. This is one job where you need to do it every day, look for potential clients and try to close them as well. Another vital point is to be wary of the customer’s needs. Put yourself in the customer’s shoes and find out what is that the customer is looking out for and in what budget. 

The objective doesn’t have to be only to get the customer’s money. Selling hard is okay, but equally important is selling right. Ethics and morals will take you a long way in this profession and will gain you loyal customers and help you gain more through word of mouth as well.

Well, when you are starting your career in sales, finding the right job also matters. As mentioned before at times it’s not about the capabilities of the individual but products/services of some companies just don’t sell. 

Hence, it is advisable that you target companies that are successful. Do research about the company, its competitors and target audience before you go for an interview. Last but not the least, look for a work area of your interest. If it interest you is when you can excel.

Well, working in sales can be taxing but stay motivated but reminding yourself about the pros of it, that’s when you can succeed in sales.

*Sourced from the Internet

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How To Find The Right Culture Fit For Your Organization

Hiring the apt candidate is like fishing out a pearl from the ocean. You have the task of choosing that one candidate who suits the culture of the organization perfectly in comparison to all others. But, finding that one isn’t a cakewalk. Asking smart questions and candidates answering them smartly is not that difficult unless the questions revolve around finding a misfit for the organization.

Even the meaning of culture fit is at times conveniently interpreted as in someone who has the same background as others in the organization. This kind of approach could leave scope for the inclination to a particular candidate during the assessment.

At times, with an objective of asking appropriate questions the recruiters, try to dig on the internet for popular questions around the topic. Even though these questions are good to ask, they apparently don’t get you near to the answers rather information you want to know about the particular candidate.  

To pick the right fit for the candidate, you need to identify if the candidates do have the values that your company also believes in and how they can blend it into the work they are going to do in your organization. Hence, taking help of internet would not help. To ask relevant questions that help you pick the right candidate for your the organization, you have to understand not only the values of your company and try to rephrase the questions for the candidate in order to get answers that help. Also, another point that you need to take into account is that at times candidates are not able to use the proper words or phrases to convey what they feel exactly.

Ask them questions about problem-solving done by them for the organization they have been working with or have worked with and how they instilled their values into their work habits. It’s apparently not just about the relevant qualification of the candidate and even if you have a team from various departments to pop questions around the culture it is absolutely alright.

Well, today most recruiters do consider culture fit as a vital criteria for hiring a candidate and that it only adds-on towards adding the most desirable and valuable asset to the organization.

*Sourced from the Internet

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How Global Companies Are Providing Work From Home Opportunities To Work From Anywhere In The World

Work from home is not new in India or anywhere in the world. You do get many opportunities to work from home these days. But, it’s usually within the city, state or at the most within the country. What many of us aren’t really aware of is that there are many global companies that do hire from outside the country as well. So, if you are for example based in India, you could be working for a country in the USA from your home in India. Though there are other countries also which offer work from home opportunities across geographical borders, the USA does top the list of them all. As far as the pay scale is concerned, it does vary a lot. Let’s have a sneak peek into five of the global companies that hire worldwide.

1. CCI Call Center International 500

A global call center outsourcing company, it hires people from across the world having fluency in different languages, hence from across the world.

2. Brain Mass

This online opportunity is for Master’s degree and Ph. D degree holders as it is into online tutoring. It hires from around the world but pays in Canadian dollars. The company pays a certain percentage for answering questions around a particular subject.

3. Amazon’s Mechanical Turk

Based out of US, Amazon’s Mechanical Turk hires people from across the world including India and is into (HITs) Human intelligence Tasks. Also, known as one of the original micro job sites, it pays a set of the fee to people who work to complete set of these tasks. The payment is done in US dollar, Amazon gift certificates and even in Indian Rupees based on the location.

4. Accutron Global

The company is into transcription and hires part-time typists on contract to transcribe meetings, interviews, conference calls and more for finance business work. The company pays under around $ .005 to .006 per word for the work, which in-fact is quite lucrative, if you’re based out of India and working for them online.

5. Covance

This is one organization which has a wide-spanning network of over 10,000 employees spread across over 25 countries working from home. It is a research organization into biopharmaceutical contracts. The only catch is that the work does involve 65% of travel across particular locations like Europe, Canada, and USA.

The aforementioned organizations are just a random few while the list is quite long and is ever increasing as technology is eliminating the geographical barriers and working across borders is becoming common day by day.

*Sourced from the Internet

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