Tuesday, April 12, 2011

Job Openings for L1 Service Desk / Helpdesk analyst in Bangalore

Key Responsibilities

  • First level call handling for all end user support issues (through email or calls or chat/IM sessions)
  • Call Logging ,Ticket Logging and Tracking
  • Assigning the severity level to each Ticket
  • Assigning the ticket to the respective discipline
  • Ticket / Call Closure
  • First Level Problem Resolution
  • Call back to clarify issues or confirm closures
  • Hardware diagnosis using remote access tools (Teamviewer or equivalent to be provided by Cypress)
  • Basics of desktop troubleshooting. Operating system, office applications etc..
  • Desktop Apps installation
  • MS Office Trouble shooting / mail box configuration
  • Antivirus updates
  • OS trouble Shooting (Linux, Unix, and flavors of Windows)
  • OS Critical Patch Updates (Linux, Unix, and flavors of Windows)
  • Proactively collaborate with customer and encourage participation in NPS
  • Educate customers with corporate SLA
  • Application support teams need to have reasonable level of proficiency in SQL, Unix/C and Java to enable proper trouble shooting and problem solving.

More info on opening from http://www.vhire4u.com/job-description-feb-l1-service-desk.html

Job Openings for Java-Oracle-Unix in Bangalore

Skills

  • Understand the Functional requirements
  • Prepare Test Plans
  • Prepare program specifications
  • Develop program
  • Self/Unit Test using Test plan
  • Debug the unit tested programs
  • Independent Unit test of others programs
  • Prepare documentation
  • Assist ML/PL in requirements gathering process
  • Assist ML/PL in analysis of customer requirements
  • Assist ML/PL in design of software systems
  • Acquire business domain knowledge of the application

Key Responsibilities

  • Install the application in Test or Production Environment
  • Configure the application based on Client Needs
  • Conduct tests to validate installation
  • Discuss Customization/Enhancement requirements with the customer and Project Manager
  • Implement customization/enhancement requirements
  • Provide resolutions to defects reported by the customer
  • Provide clarification to end user queries
  • Conduct training of end users
More info on opening from http://www.vhire4u.com/job-description-feb-oracle.html

Job Openings for Sales Admin Head in Mumbai

Skills

The primary functions of the SAH is to ensure prompt execution of orders/services to the trade, efficient handling of legal cases, effective administration, NIL IR problems, complete statute compliance, ensuring strict compliance of company systems and procedures

Key Responsibilities

  • He will be responsible for timely submission of all the MIS / Reports to all concerned.
  • He should be an effective leader with a positive attitude to assist the sales team as and when required
More info on opening from: http://www.vhire4u.com/job-description-feb-sah.html

Job Openings for Java team Lead

Skills

Java Oracle Unix

Key Responsibilities

  • Define scope and boundaries of the system
  • Engage the customer in finalization of scope
  • Define application architecture
  • Design the process and data model
  • Guide the system analyst and module leader in design
  • Define checklists, templates and processes to be followed in the project
  • Prepare project schedule
  • Manage a part or the complete project
  • Ensure customer commitment are met on time
  • Prepare system test plan, design test cases and setup test data
  • Conduct design review
  • Conduct code review
  • Conduct performance evaluation and tune application performance
  • Provide Technical Assistance to the project team
  • Conduct performance appraisal of team members
More info on opening from http://www.vhire4u.com/job-description-jan-java-tl.html