Job Openings for Technical Support Manager in Bangalore

Skills

• Should have good communication skills (both written and oral) and interpersonal skills
• Must be professional, articulate and able to achieve goals with moderate supervision
• Demonstrated experience working on critical customer facing systems and issues
• Experience in developing support processes and procedures in a software product or technology services company
• Knowledge of .NET Framework and Share-point desirable

Key Responsibilities

• You will be a technical champion who can work at the code level to help our customers with their high-end, enterprise level customer integrations of our products
• This fast-paced, demanding environment requires multi-tasking and a detail-oriented personality who enjoys working with international customers resolving their issues Analyze problems by using analysis, source code, and other sophisticated debugging tools and develop solutions to meet customer needs; may involve writing custom code Participate in meetings to share knowledge with other engineers and develop efficient customer solutions Oversee team providing support to end users, lead operational planning and project, manage the deployment, monitoring, maintenance, development, upgrade, and support of various .Net Applications
• Maintain support processes and procedures for both customers and partners
• Be responsible for closure of all cases within customer service level agreement constraints
• Apply technical knowledge for the purpose of managing case escalations
• Established and maintain measurements to manage customer satisfaction levels
• Manage a decentralized onsite technical support members
• Direct and assign work within the support services function
• Establish standards for measuring the performance of the team and individuals delivering technical support.
• Coach and mentor support specialists to develop their skills and knowledge Should be able to handle the Team.
• Collaborate with development staff to ensure quality assurance in design of new products Supervise the daily activates of the support services team
• Manage routine communications with customers and partners for the support team
• Accept escalations and manage customer communications at the first escalation point
• This position reports into the Operations Director

More info on opening from http://www.vhire4u.com/job-description-mar-tsm.html

Job Openings for Engagement Manager in Bangalore

Skills

• Should have good communication skills (both written and oral) and interpersonal skills
• Should have experience in Pre Sales
• Should have experience in Indian Market as well as Internation Market
• Should have IT Solution Experience

Key Responsibilities

• Increase Customer Satisfaction & Stickiness so that we can increase Average Yearly revenues from Each Customer and also create drag revenues for subsequent years growth Improve Customer Satisfaction (A satisfied customer is the best salesperson.
• Opportunities arising via references have better closure rates)
• Become a Trusted Productivity Advisor to the client
• Ensure customer is using our product and can provide drag revenue in subsequent years
• Increase the Average per year revenue from every Customer Improve the customers' lock-in / Stickiness to Company Create Entry Barrier for Competition)
• Create a feel good factor about Company (Not just a product company but getting into end-to-end productivity improvement)
• Propagate messaging of Whats' New in Company and how is it relevant to each of the customer
• Become Eyes and Ears of the company and help with roadmap
• Deep engagement with clients' technical and management team
• Customer Satisfaction
• Renewal of AMC
• Customer Case Study
• Start the relationship with the objective of becoming Trusted Advisor to the client
• Work closely with the customer to ensure that first process is on-boarded smoothly and becomes a reference within clients' organization
• During the process as and when Gaps are identified, try to position our services (training, consulting, )
• Should connect-up with every customer atleast once every month (More connect-points during the first 3 months)
• Once a sales opportunity is identified, will hand-over the same to the concerned sales account manager
• Create multiple connect points within the Organization (avoid high dependency on single connect point)

More info on opening from http://www.vhire4u.com/job-description-mar-em.html

Job Openings for Helpdesk Shift Lead in Bangalore

Skills

• Excellent communication skills
• Customer orientation
• Flexibility to work in 24x7 shifts
• Should have worked in an In-bound helpdesk environment

Key Responsibilities

• Very good understanding of helpdesk operations – ticket life cycle management, Incident management and request management.
• Escalation management
• Daily & Weekly reviews
• GAP analysis and mentoring / training new joiners
• Should be responsible for the complete shift and must provide EOD updates regularly
• Should assist the help desk manager to improve quality of delivery and opportunity of optimization.
• Should manage the complete shift and be the SPOC for helpdesk operation in that shift
• Should be an excellent team player
• Should be creative, Go the extra-mile to complete the tasks assigned
• Effective tracking and utilization of resources.

More info on opening from http://www.vhire4u.com/job-description-mar-hdsl.html

Job Openings for Red Prairie Developer in Bangalore/Onsite opportunity to US

Skills

• Must have development experience in Red Prairie product
• Preferable to have implementation experience also
• Good Communication & client interfacing skills

Key Responsibilities

Development in Red Prairie product

More info on opening from http://www.vhire4u.com/job-description-mar-rpd.html

Job Openings in Mainframe at Bangalore/Hyderabad

Skills

Cobol,DB2,JCL,VSAM, IMS DB/DC

key Responsibilities

Resource should be able to handle production support and development activities on Healthcare domain

More info on opening from http://www.vhire4u.com/job-description-mar-mainframes.html